Does Your Restaurant Provide Good Customer Service?
Customer satisfaction is the most important part of any restaurant. Loyal guests are the cornerstone of successful businesses, with repeated patronage offering much-needed profit and free word-of-mouth advertisement when they recommend you to their friends. With extra focus on positive customer interactions... read more »
Is Your Restaurant Ready for Card-Not-Present Transactions?
Restaurants used to be a cash-only industry, but now there are a wide variety of payment methods that customers can choose from when they order in or dine out. While EMV-enabled card payments have been the norm for awhile and mobile transactions enjoyed popularity since their invention too, there's a new... read more »
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4 Ways to Encourage Restaurant Reviews
Reviews can make or break a restaurant. Nearly two-thirds of diners report reading online reviews before going out to eat somewhere new, and what's written about you absolutely affects how busy you'll be. In fact, one in three customers will choose a competitor over you if you have a star rating of three or below.... read more »
How to Improve Your Restaurant with Customer Surveys
Every guest who comes into your restaurant should have the same incredible experience that you set out to give them. But how can you really know what customers want or expect, and how can you be sure that they're having the time that you hope they have? The easiest way to be sure of all this is to simply ask them.... read more »
California Teams Up with FEMA to Feed the Elderly
Everyone's struggling during the COVID-19 pandemic, but no one perhaps feels the burden more than our immunocompromised and elderly populations. Many dedicated good Samaritans have already worked hard to help those that need it most: for example, offering to go to the grocery store for their older neighbors (and in some cases, even paying for... read more »