Every restaurant has them, but are you using yours to the best of your ability? Today we're talking about customer touchpoints. These refer to the points of contact that customers have with the business. They can be personal interactions, like an exchange with the cashier, or standalone devices like Self-Service Kiosks. Understanding these crucial touchpoints will streamline your operations and grow profits long-term. Photo courtesy of eatOS Front of House Touchpoints Previous to COVID-19, most touchpoints involved face-to-face contact with staff. However, the pandemic gave rise to... read more »